Answers to our Frequently Asked Questions
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Can I book a private charter?
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Do you offer gift certificates?
Is there parking nearby?
Yes. We recommend the free 3-hour parking lot at the corner of Front and Prison Streets, but there is street parking and a number of pay parking lots in the area as well. You’ll receive a map of the harbor area and nearby parking lots when you purchase your tickets.
Where do you check in?
Guests should check-in right at our booth in Lahaina Harbor. Ignore all the desks trying to sell you timeshares that you may see along the way. We’ll provide you with detailed directions after purchasing your tickets.
Are there life-jackets on-board? do I have to wear them?
Our boat is US Coast Guard certified and has life jackets on board for every passenger. However, the US Coast Guard does not recommend wearing one during the trip unless there is an emergency.
Can I bring food or drinks on-board?
We only allow water in our viewing cabin. Please note that there are a cooler and cups available.gs.
Is there a bathroom on the boat?
No, but there is a public bathroom less than 100 yards from our booth at the harbor, and we suggest using this before or after your trip if necessary.
Are strollers allowed on the boat?
We’ll gladly watch your stroller at the harbor as the Coast Guard does not permit them on board the boat.
Is the boat accessible for wheelchairs?
The Coast Guard does not permit wheelchairs on the boat, but it’s easy to board and navigate for most people. Boarding involves just a few steps and then there are 9 steps down in the cabin. Please note it’s not a ladder, but more like regular stairs in a house, and there’s a handrail. Feel free to ask our crew for help.
Are tours suitable for pregnant women?
There are no restrictions on pregnant women attending our trips.
May I take pictures on the tour?
Yes! Our guests get some great pictures. Just remember to block your flash or turn it off when you take pictures through the windows so the flash doesn’t reflect back to you.
This photo was taken by a guest.
What should I bring onto the boat?
You don’t need to bring much as the trip is easy and fun. But we suggest bringing a camera and perhaps sunscreen with you. Even though you’ll likely be inside our cabin most of the time, many people like to spend time on deck too, especially on the way back. So bring some sun protection if you think you’ll need it.
Are their any rules regarding age or height?
No! This is a great activity for everybody. We once had five generations of the same family on a tour. Reduced price tickets are available for children ages 4-12 and children 3 and under can attend for free. We only allow one free Wee One ticket per adult. Please note that due to US Coast Guard rules all children are required to have a ticket, even a free Wee One ticket, so please be sure that all members of your group are accounted for.
Are tours cancelled due to weather?
The weather is very reliable in Lahaina and it almost never rains, so this is not something to really worry about. You spend your time in the protected cabin and out of the rain! The fish don’t know it’s raining. In the event of severe or unsafe weather conditions, the Reefdancer team would make the decision whether to cancel the trip and notify all ticket-holders.
Which tour is best?
Every time we go out it’s different, so we suggest you pick whatever day and time works best for your schedule.
What type of wildlife will we see?
Our trips explore the real underwater world and not an aquarium. We’ll always see the coral, and whatever fish and other creatures are around. Our divers also bring critters right to the window, and we often see turtles and even octopus.
Is sea sickness common on tours?
The Reefdancer travels in calm protected waters, so it’s unlikely you’ll get seasick. However, if you are especially prone to motion sickness, you may want to consider taking preventive measures beforehand.
What is the tour route?
One of the only barrier reefs in Maui is located just about a mile from the harbor along the Lahaina coast. It’s off what’s called Baby Beach, a great beach for the family, but the barrier reef gives us a place for a great underwater view without being near the swimmers.
What kind of boat is the Reefdancer?
The Reefdancer is a glass-bottom boat that can seat up to 34 passengers. Guests can sit in the underwater viewing cabin and view the barrier reef and it’s inhabitants or sit up on the top deck and enjoy the beautiful views of Maui from the water.
Is pre-purchasing tickets a requirement?
We highly recommend you purchase tickets in advance, as cruises do sell out. To maximize the chances of getting the day and time you prefer, please book well in advance! You can purchase tickets with a Visa, Mastercard or American Express.